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CBS All Access: Why I Decided to Say No after My Trial Subscription

Drawn in by all their positive reviews, I decided to give CBS All Access a whirl

Several years ago, growing frustrated with my cable bill that seemed to be growing at an astronomical rate — until it was a bigger chunk of my monthly budget than my car payment — I finally cut the cable cord. And after carefully researching different devices that I could transition to, I ultimately selected Roku for various reasons.

An Opportunity to Watch Acclaimed Shows

Although I have generally been happy with my decision to cut the cable cord — who would be upset with an additional $150 per month left in their checkbook — this does not mean that I don’t still sometimes worry about missing new programs, as well as old favorites. And two programs that I was worried about missing were Blue Bloods and Limitless. As someone who has always loved cop shows and procedurals, these programs sounded exactly like what would appeal to me.

There Was No Positive Word-of-Mouth

So drawn by these positive reviews, I started thinking about giving CBS’ streaming service, CBS All Access a whirl. Usually, I don’t like to try a service without positive word-of-mouth. However, none of my friends had tried CBS All Access—perhaps because CBS has a reputation (perhaps undeserved) of primarily having programming that focuses on older people. In fact, some of my friends actually laughed at me when I asked them if they had tried CBS All Access.

However, I finally decided to bite the bullet and give it a try when I realized that CBS offered a free trial for its All Access service — what did I have to lose?

So, what did I learn from my free trial?

The Free Trial Subscription Is Very Short

First of all, I learned that the free trial does not give you nearly long enough to figure out if All Access is something that will work for you, your preferred device, and your lifestyle. I hate commercials — even during the Super Bowl, I wish that I could fast forward through commercials. So, given this, when I signed up for my free trial, I decided to sign up for the commercial free annual plan. The first thing to know about this service is that it is not cheap — it is priced at $99.99 for the year. This pricier option, for some reason, only offers a three-day free trial. And, by the time I got home from a long day of work, I did not have a lot of energy to check out all that CBS All Access had to offer — unfortunately.

Technological Hiccups on Roku

But, this was not the biggest hiccup that I discovered with the service. Because I had made the switch to Roku years ago, I actually have one of the old school Roku Legacy devices. When I first checked the CBS All Access website, I was thrilled to see that the service supported Roku. However, once I started using my trial subscription, I realized that the support did not extend equally to all Roku devices — and most of the hiccups were with Roku Legacy.

On the first night when I tried to use the service to watch on-demand shows, I continually got the “loading” image. Frustrated, and at the end of my rope, I finally found how to troubleshoot steps on the service’s website. But, even these troubleshooting steps were not enough to solve my technical problems. After more digging through the FAQs, I discovered the problem — All Access and Roku Legacy did not communicate with each other. Again, I dug through the website and found out that I could resolve this problem by upgrading the CBS All Access app … which I eventually did.

But, by the time I had gotten everything resolved and could see any content from CBS All Access, I have to admit that I was soured on the site — I do not want to have to spend all my time troubleshooting potential problems. And, I did not find the website user friendly or informative. I have to admit that there was a part of me that wondered if a new problem was going to crop up next week or next month. Ugh!

Simply Not Enough to Justify the Price Tag

And, what should have been the biggest selling point of the streaming service — more than 9,000 episodes of popular programs and all original content — ultimately left me saying, MEH! Yes, I liked Blue Bloods and Limitless a lot, but these two programs were not enough to justify paying almost one hundred dollars per year — I simply had to prioritize my budget.

So, faced with the realities of these technological problems and a relatively high price tag, when my three day trial subscription ended, I decided to pull the proverbial plug on CBS All Access — it just did not give me easy access to what I truly craved.

 Tagged: streaming roku cbs cbs all access

Article Author
Jessica Thomas
NoCable.org Contributor

Jessica is a Freelance Writer and a Business Owner of a Personal + Virtual Assistant company based in Metro Detroit, Michigan. She has been freelance writing since 2013, where she mostly covered topics in the healthcare field. However, since 2015 when Jessica founded her business, she decided to switch it up and begin writing about topics outside of just the healthcare realm. You will find her writing about everything from workplace safety to how to become a virtual assistant.

Jessica obtained her undergraduate degree in Health Administration with a minor in Gerontology (Aging Studies) at Eastern Michigan University. She also completed her Master of Public Health degree with a concentration in Public Health Informatics from Michigan State University. She is a Spartan!

In Jessica's free time, she enjoys reading, traveling, trying new restaurants, shopping, and being around family & friends.

To connect with Jessica, press that 'connect' button on LinkedIn or send her an email at jessicat@imperativeconcierge.com.

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