No Channels:
Usually this is due to the TV autoscan not being done. After connecting your antenna, you'll need to go to your TV's menu and set the mode to "Antenna" or "Air" (NOT CABLE), then run the autoscan feature.
After the scan is complete, it should tell you how many it found. Try going to those channels or their ".1" equivalent (e.g. 2.1, 11.1). Read more »
Also, if your TV was manufactured before 2007, you will also need a digital converter box to use any of our antennas.
In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free product support over the phone on eligible purchases for up to 90 days. To access this option, go to 'Your Orders' and choose 'Get product support'.
Missing Channels:
Height is usually the single best thing you can give an antenna for improved reception. Small changes in positioning also help, but you need to be patient and try a bunch of different places... the smallest changes can sometimes make the largest difference.
If it being installed inside, windows work wonders. When it will be outside, keep it away from trees and metal obstacles.
If that doesn't work, try entering your address in our tool to see if a change in direction may help.
In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free product support over the phone on eligible purchases for up to 90 days. To access this option, go to 'Your Orders' and choose 'Get product support'.
Bad Reception:
Height is usually the single best thing you can give an antenna for improved reception. Small changes in positioning also help, but you need to be patient and try a bunch of different places... the smallest changes can sometimes make the largest difference.
If it being installed inside, windows work wonders. When it will be outside, keep it away from trees and metal obstacles.
If your antenna has an amplifier, try unplugging it. Sometimes those amps can overload your TV with too much signal if you are too close to the broadcast towers.
In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free product support over the phone on eligible purchases for up to 90 days. To access this option, go to 'Your Orders' and choose 'Get product support'.
Broken Device:
If the amplifier light is not turning on (if it has one), try a different TV or wall outlet just to make sure.
If that doesn't fix it, we will gladly replace the broken item free of charge if you choose that option on the next screen!
