NoCable Product Support

NoCable Antenna & Product Support Portal

Welcome to NoCable Support! We strive to give you as much as you need to successfully "Cut the Cord" from Cable TV. We have created our own premium line of indoor antennas to go along with our industry-leading informational website (you're on it!).

Contact Support

If the guides below still have not resolved your issue, the next step would be to contact NoCable support. Please choose the issue you are having below, and follow the steps given.

 Knowledge Base: Reception

A: After installing your antenna, there are a few things you can try to receive more channels:

1. Move the antenna to a window.
2. Place the antenna as high as you can get it. Seriously, try the ceiling if possible.
3. Ensure it is installed according to the diagram on the instruction sheet.
4. Ensure the TV is switched to TV or Antenna mode (i.e. not Cable)
5. Change the position and direction of the antenna. Sometimes a few feet make a big difference.
6. Try it without the powered amplifier. In some instances, the amplifier may cause self-oscillation, which interferes with signals.

After trying any of the above, please perform another channel scan on your TV.

If you are still unable to receive any channels, please contact support immediately to speak to one of our antenna experts.
A: Every TV manufacturer is different, but we have amassed a list of channel scan links for different TV brands:

https://nocable.org/support/tv-channel-scanning
A: The best way to tell if the amplifier is working is to see if the red light is lit up when plugged in. It can be plugged into the USB port on the TV or into an electrical outlet. (50-mile antenna only)
A: NoCable would suggest ensuring that all the connections are tight between the antenna and your TV. After that, move the antenna to a spot that is unobstructed (or as unobstructed as can be). This does not need to be the final resting spot, we just want to remove any possible issues, right from the beginning. Finally, rerun your TV's channel scan. Sometimes run it twice... you would be amazed at the different channels that might appear simply by running it a second consecutive time.

If a signal cannot be received with the amplifier, remove the power adapter and try again. In some instances, the amplifier may cause self-oscillation, which may interfere with the signal.
A: NoCable suggests moving the antenna to a spot that is unobstructed (or as unobstructed as can be). This does not need to be the final resting spot of the antenna, its just that we want to remove any possible issues, right from the beginning. Finally, rerun your TV's channel scan. Sometimes run it twice... you would be amazed at the different channels that might appear simply by running it a second consecutive time.
A: NoCable would suggest ensuring that all the connections are tight between the antenna and your TV. After that, move the antenna to a spot that is unobstructed (or as unobstructed as can be). This does not need to be the final resting spot, we just want to remove any possible issues, right from the beginning. Finally, rerun your TV's channel scan. Sometimes run it twice... you would be amazed at the different channels that might appear simply by running it a second consecutive time.
A: Metal, thick walls (brick, concrete, etc) and terrain all effect the NoCable antenna's reception capabilities to varying degrees. NoCable recomends avoiding these types of obstructions if at all possible. One additional thing you can try is to ensure that all the connections are tight. This means that all the cable ends are finger tight to each other, and that the amplifier is properly powered.
A: No, our antenna is multi-directional which means it can capture signal from many directions. However, it is important to ensure that the direction that the NoCable report suggests is unobstructed.

 Knowledge Base: General

A: You will need to return it to the store the item was purchased from. However, if you are returning it because it is not working for you, please check out some of our reception tips above first. If it was purchased at Amazon, you can start the return process here: https://www.amazon.com/returns.
A: NoCable simply provides the resources and antenna for you to watch your favorite local TV channels. However, we do not own or operate any channels ourselves. For any channel lineup questions or complaints, please seek out that specific channels' website and use their 'contact us' form.

 Knowledge Base: Setup

A: ANT/IN stands for "Antenna In" This is usually the male end of a coaxial cable connector. This is where the antenna, converter box or amplifier should plug into depending on your setup.
A: The USB port could have been used to power the amplifier. The amplifier is used to "strengthen" the signals that our antenna captures. Instead of plugging the amplifier into the TV USB port, you can instead use the USB power adapter. This adapter comes with a 3.5 foot cable, so you should be able to reach a power outlet near your TV.
A: You will need a digital converter box in order to capture and watch free OTA (over-the-air) TV with our antenna. There are many of these out there, however we recommend the Exuby.
A: Depends. NoCable recommends first installing your antenna in an open and un-obstructed area. Only after running channel scans and seeing what channels are available, can you begin to move the antenna (each time, rerunning the channel scan) to a hidden location.
A: The one end of the amplifier should always be connected directly to your TV. The other end should be either connected to the supplied coaxial cable, or directly to the antenna in the event that you do not need the additional coaxial cable we provided you.
A: Yes. Anytime your antenna is moved, a channel rescan should be performed. Some TV manufacturers even suggest rescanning for channels on a monthly basis, and NoCable agrees with that approach… if you can remember :)
A: Both sides of our antenna perform exactly the same.
A: The amplifier is used to boost the local broadcast signals that the NoCable antenna captures. If you live within 25 miles of all the broadcast channel transmitters, then the use of the amplifier is optional. The NoCable report will tell you exactly how far away from the channels your home actually is.
A: Please insert the digitial converter box between the amplifier and the TV.
A: Yes, however you will need buy a 'digital tuner', which is not a product that NoCable currently does not sell. We recommend the Hauppauge USB Tuner.

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